Return and Refund Policy for Itsveronicaj Customs

Please review our policy. Please reach out if you have any questions prior to shipping.

1. Custom Orders:
   All sales are final for ALL items; no returns or exchanges.

2. Damaged Items:
   Contact us within 48 hours if your item arrives damaged, including photos for claims. Shipments are insured.

3. Order Issues:
   For incorrect items, notify us within 48 hours. Normal products can be returned within 6 days with a 60% restock fee. Most products are verified live before shipping.

4. Shipping Insurance:
   We include shipping insurance for all orders; you can file a claim for damaged items through the shipping carrier.

   We appreciate your understanding to our policy! If you have any questions or concerns, feel free to reach out to us.